Since the end of 2025, Vinted users have reported a partial or total disappearance of available pickup points at the time of payment or shipping. The issue affects both large cities and rural areas, and involves several carriers: Mondial Relay, Relais Colis, and Vinted Go. Testimonials converge on support forums, where some sellers claim to have lost sales due to inaccessible pickup points.
Display bug or actual saturation: two distinct problems on Vinted
When the Vinted pickup point map shows a desert, the first question is whether the problem comes from the app or the ground. Both situations exist, and they are resolved differently.
A display bug on the Vinted side sometimes prevents the platform from correctly loading the list of nearby pickup points. Several users have noted that creating a new account does not resolve anything, indicating a server malfunction rather than an individual configuration issue. In this case, the only effective action is to contact Vinted support via the app and wait for a fix.
Physical saturation, on the other hand, is a very real phenomenon. Merchant pickup points reach their storage capacity, especially during peak activity periods (holidays, sales, back-to-school). A merchant with no space temporarily refuses new deposits, and their point disappears from the map. This is not a bug: it is a concrete logistical limit.
Knowing what to do if no Vinted pickup point is available therefore depends on the initial diagnosis, and the distinction between these two causes radically changes the course of action.
Vinted Go lockers: an alternative less exposed to saturation
The automatic lockers of the Vinted Go network operate on a different principle than merchant pickup points. They do not depend on a manager, do not have traditional closing hours, and the turnover of packages is faster since each locker is freed up as soon as a package is picked up.
The Vinted Go lockers have a lower saturation rate than those managed by merchants. The reason lies in their mechanical operation: a retrieved package immediately frees up space, without waiting for an employee to process the stock at the end of the day.
Vinted has accelerated the deployment of this network. By the end of 2025, Vinted Go claimed approximately 7,000 pickup points in France, with a stated goal of 10,000 points in 2026. This expansion primarily targets areas where merchant pickup points are regularly saturated or closed for holidays.
For a seller facing the unavailability of their usual pickup points, switching to a Vinted Go locker, even if a bit farther away, can unblock a transaction. The interactive map on the site vintedgo.com allows users to locate active points and check their hours of operation or access.
Seller settings and carriers: what blocks without us knowing
Some sellers discover late that a setting in their profile limits the delivery options offered to the buyer. On Vinted, shipping settings determine which carriers appear. If only one service is activated and that carrier encounters a local issue, no pickup points are displayed.
Points to check in your account settings:
- The number of activated carriers: Mondial Relay, Relais Colis, Vinted Go, Colissimo, and La Poste do not have the same networks of points. Activating multiple services increases the available pickup points for the buyer.
- The registered postal address: an incorrect or incomplete address can skew proximity calculations and hide accessible pickup points.
- The size and weight of the declared package: a package declared too large automatically excludes certain merchant pickup points that do not accept large formats.
Activating all available carriers reduces the risk of blockage during local saturation. This is the simplest preventive measure, yet many sellers only check one service out of habit.
Closed or on holiday pickup points: a recurring seasonal problem
Merchant pickup points are subject to the same uncertainties as any local business. Summer closures, changes in management, end of contracts with the transport network: these events temporarily remove a point from the map without user notice.
An article from Dauphiné Libéré in August 2026 reported cases of changes in pickup points that disrupted users’ habits in certain municipalities. This phenomenon intensifies in summer when the density of open pickup points drops while online shopping does not slow down as much.
In rural areas, the situation is more tense. A single pickup point sometimes serves a pool of several municipalities. Its closure, even for two weeks, creates a logistical void. Automatic lockers, when they exist nearby, absorb part of the flow, but their installation remains concentrated in urban and suburban areas.
Contacting Vinted support: when and how to get a useful response
Vinted support handles reports related to pickup points, but feedback from users varies on the speed and effectiveness of responses. Several users on support forums indicate that they received generic replies before a fix was applied.
To increase the chances of a quick resolution, it is helpful to provide specific elements:
- A screenshot of the empty map or missing pickup points, with the location visible.
- The name of the concerned carriers (Mondial Relay, Vinted Go, Relais Colis).
- The explicit mention that the problem persists on another device or account, which directs support towards a server bug rather than a local issue.
A detailed report with screenshots speeds up processing by support. Vague requests (“I have no pickup points”) are often dealt with last.
The issue of unavailable Vinted pickup points combines technical malfunctions and physical constraints of the last mile. The rapid expansion of Vinted Go lockers should alleviate the pressure on merchant pickup points in the coming months, but poorly covered areas will remain vulnerable to seasonal closures. Checking settings, diversifying activated carriers, and prioritizing lockers when possible remains, for now, the most reliable combination.
